Frequently asked
← Back to app- Does it work with non-USACE projects?
- The app is currently optimized for RMS exports (the USACE format). If you're using a different submittal system, contact us — we'd like to know.
- What happens if RMS and Procore disagree on a record?
- RMS is treated as the source of truth. The app shows you the diff before applying anything; you can deselect any row you don't want overwritten.
- Will it delete submittals I've removed from RMS?
- No. The app flags removed items for review but never auto-deletes from Procore.
- What about my data?
- We keep a baseline of the records we've synced so we can detect changes on the next run. The fields stored are the ones we compare against — nothing more. See the Privacy Policy and Sub-processors page for the full data-handling story.
- Can I uninstall and remove all my data?
- Yes. There's a 'Reset Stored Data' button inside the app (per-project), or email support and we'll purge everything.
- How long does a full sync take?
- Most syncs complete in 30 seconds to a few minutes. The largest run we've tested — 2,280 submittals plus 1,166 file attachments on the Dobbins project — took about 40 minutes end-to-end including all file uploads. Re-runs are fast because only changes are pushed.
- Does it cost API calls against my Procore quota?
- Yes — the app uses your Procore project's API quota (3,600/hr) to read and write records. Sync jobs respect Procore's rate limits with backoff. For a typical weekly sync of 50-200 changes, usage is well under the hourly cap.
- What Procore permissions does it need?
- Read/write on Submittals, RFIs, Daily Logs, Observations, Inspections, Locations, and Documents. Read on Project metadata (companies, projects, vendors, custom fields, statuses, spec sections). No company-admin permissions. No financial data.
- Where is my data hosted?
- Backend and the per-project sync baseline are on Railway (US). Frontend is on Vercel (US). See /sub-processors for the full list of sub-processors and what data each handles.
Question not answered here? Email rms-support@thetestexperts.com.